DNV Maritime Solutions has delivered safety attitude benchmarking services to Maritime customers for two years. This service has now been revitalised under the name "DNV Insight" and expanded to cover energy, the environment and change management. The service includes questionnaires, data-gathering tools, analyses and the presentation of findings.

Purpose

Sound ship management is increasingly demanding, with lower crew retention, insufficient recruitment, multi-cultural crews, acquisitions, complex technology, increasing regulative demands, more demanding charterer requirements, increased transparency, more media attention and lower public tolerance. To cope with these demands you will need extensive insight into crucial factors, such as :

• safety,

• the environment and

• energy management.

All shipping companies need to demonstrate and manage these areas. Most companies still view these issues in terms of compliance and minimum requirements. However, the business environment and society around them are setting a new agenda beyond compliance. Companies searching for excellence in these areas will be tomorrow’s winners. This is because they respond proactively to expectations, but even more importantly they realise that these areas directly influence their bottom-line. To achieve excellence, companies need better insight into their performance relative to that of others or to industry benchmarks.

Benefits

• Improves your performance based on valid and reliable leading and lagging indicators.

• Benchmarks against world-class performance measurements

• Sets a baseline for measuring improvement projects

• Sets targets for improvement Mobilises the whole organisation

• Provides structured communication and feedback

• Reviews the effect of your actions and efforts

• Determines the gap between intentions and implementation

• Diagnoses your company with regard to important areas of operation and improvement

• Enables the correct prioritisation of your investments

• Develops reporting indicators for management reviews and follow-up

Features

DNV Maritime Solutions Excellence programmes DNV Insight is a part of the Excellence programmes provided by DNV Maritime Solutions:

Safety Excellence, Environmental Excellence and Operational Excellence, in addition to a Change Management module. DNV Insight consists of a set of questionnaires, each designed for the special purpose of measuring the current state of performance both on board and in the shore side of the organisation:

• What is the actual situation on board?

• What are your important areas for improvement?

• What is the industry benchmark?

• How do you perform in relation to this?

• What makes the changes?

• Are you improving?

DNV Insight is based on a huge database that includes a wide range of measurements from different customers. DNV Insight thus provides first-hand information on the current state of the organisation, for example though the seafarers’ and employees’ own assessments. Within the Excellence programmes, DNV Insight helps to make an initial diagnosis of the company and to identify the most crucial areas that need to be focused on in order to gain some quick-wins in the short-term. Moreover, it sets the baseline for measuring the effects of the actions taken and the success of improvements. Within the Excellence programmes, improvements are regularly measured by DNV Insight.

Process

• Pre-structuring

• Preparation with customer

• Distribution of surveys

• Monitoring of the returned materials

• Analysis

• Deliveries

• Hand over & way forward